The Complaint Department By Tracy Williams Many times in my life, I have fulfilled the purpose of being a complaint department. Kids…whine. Husbands gripe. Friends vent. I absorb it all and try to throw out a solution. But most complainers aren't interested in fixes, just unloading. The original purpose of a complaint department was to resolve problems, not simply provide a place to gripe. Today, social media has become one enormous complaint department, except there's no manager, no customer service representative, and often no intention of finding a solution! And the customers never leave! You probably have a name in your head of that constant griper. Nothing positive or good ever graces their social media posts…just the negativity of every wrong in their life, from the smallest details to the big events. Yet, everybody's seems dissatisfied. A legitimate complaint seeks a remedy, but a chronic complainer often just seeks an audience. It's mor...